Social Media Policy

The following policies apply to our hotel’s official social media accounts.

1. We strive to provide accurate information and will promptly correct any errors.
2. We are always mindful that our content is accessible to the general public, take care to avoid causing misunderstandings, strive to act with common sense, and take responsibility for our actions.
3. We will not disclose confidential information obtained outside the company, including the privacy and confidential information of customers and third parties. For details on our personal information protection efforts, please refer to our Privacy Policy.
4. We strive to comply with laws and regulations, protect copyrights and portrait rights, and adhere to all rules and compliance regulations established by ANA Crowne Plaza Akita.

Additionally, when using our group’s social media network, please use it after agreeing to the following.

1. Please be advised that we may not be able to respond to all submissions and posts received from everyone.
2. We do not guarantee the completeness, accuracy, or usefulness of the information provided. In the event that any damage, whether direct or indirect, is incurred by users as a result of using this information, our group shall not be held liable in any way.
3. Please refrain from the following actions and posts. Please be advised that if any of the following actions occur, our group may take measures such as deletion or account blocking at our discretion. Furthermore, our group shall not be liable for any damages incurred by users as a result of such actions.
   • Materials that violate public order and morals, or are likely to do so.
   • Anything that leads to illegal or criminal acts, or anything that may lead to such acts.
   • Anything that causes inconvenience, disadvantage, or damage, or anything that the Group determines poses a risk of doing so.
   • Materials that infringe on intellectual property rights (copyrights, trademark rights, etc.), portrait rights, or privacy.
   • Containing harmful programs, scripts, etc.
   • Using our group’s social media for commercial purposes.
   • Impersonating others.
   • Content that violates the terms of service or other rules of each social media platform.
   • Other actions deemed inappropriate by the Group, such as those that interfere with management and operations.
4. Please be advised that our group may update this Social Media Policy without prior notice and without obtaining consent from users.

Regarding the Use of Social Media by Employees and Partner Companies

At ANA Crown Plaza Akita, all employees and employees of partner companies engaged in ANA Crown Plaza Akita operations who use social media tools such as blogs as part of their personal self-expression must fully understand the impact of speaking about ANA Crown Plaza Hotel Akita on the internet, including social media, and recognize that ANA Crown Plaza Akita as a company bears ultimate responsibility for such statements.

Requirements for all employees, including contract employees, part-time employees, temporary workers, and employees of partner companies, when using social media.

1. Strict adherence to applicable policies and guidelines, such as business operation standards
   All employees must comply with the business operation standards established by ANA Crown Plaza Akita, the employment regulations of ANA Crown Plaza Akita and the companies to which employees assigned to ANA Crown Plaza Akita operations belong, the information disclosure policy related to the personal information protection policy, and other stipulated related policies and laws and regulations.
2. Playing a role in safeguarding brand value
   In the vast sea of information on social media, the cooperation of every single employee is essential to understanding how our hotel is being discussed. Even if it does not directly relate to your own duties, please promptly report any posts you find online that you believe are significant to our hotel’s brand or corporate reputation—whether positive or negative—to the Social Media Manager in the General Affairs Department at ANA Crowne Plaza Hotel Akita.
3. When making entries related to work, take special care.
   On social media, the line between work-related posts and personal posts can easily become blurred. While ANA Crown Plaza Hotel Akita respects employees’ freedom of speech, it is crucial to remember that colleagues, superiors, and even business partners may access or be forwarded such content. Therefore, it is essential to fully recognize that not only should you never disclose any confidential business information, but also that publicly expressing views contrary to the official stance or interests of ANA Crown Plaza Hotel Akita could potentially spark damaging discussions or speculation that undermines brand value.